Data Deletion

What information can be deleted

You can ask us to delete information such as:

• Your name and WhatsApp/phone number as stored in TapiScan
• The content of WhatsApp conversations between you and a TapiScan-powered restaurant number
• Reservation details associated with you, including date, time, party size, and special requests
• Any preferences TapiScan has remembered about you

How to request deletion

Send a deletion request to info@tapiscan.com with the subject line “Data Deletion Request.” In your message, please include:

• The WhatsApp/phone number you used to message a TapiScan-powered restaurant
• The name of the restaurant, if known
• Your name, as used in the conversation or reservation
• Any additional detail that helps us locate the right records, such as an approximate reservation date

We need this information to locate the correct records — TapiScan supports many restaurants, and we cannot delete data we cannot identify.

Identity verification

To protect against fraudulent deletion requests, we may need to verify that you are the person associated with the phone number or reservation before completing the request. This may involve confirming details tied to the conversation or reservation, or verifying the request through the same WhatsApp number.

What may be retained

Even after a deletion request, we may need to retain limited information where reasonably required for legal compliance, security, fraud prevention, accounting, or other legitimate operational obligations. Where this applies, we limit further use of that information to the purpose that required it.

What happens after you submit a request

We will acknowledge your request, verify your identity as described above, and then locate and delete the applicable information, subject to the retention exceptions noted. We will confirm with you once the request has been completed. If we are unable to locate records matching the details provided, we will let you know what additional information is needed.

Related information

For more detail on how TapiScan collects and uses information, see our Privacy Policy. For the terms governing use of the Service, see our Terms of Service.