Terms of Service

1. Description of the Service

TapiScan provides a WhatsApp-based digital receptionist for restaurants. The Service can answer customer questions about menus, hours, policies, and promotions; create, modify, and cancel reservations; remember useful customer preferences where enabled; escalate questions it cannot answer to authorized restaurant staff; let authorized staff post temporary operational updates; and provide restaurants with dashboards and reservation management tools.

2. Restaurant customer responsibilities

Restaurants that use TapiScan (“Restaurant Users”) are responsible for the accuracy of the information they provide to us, including menu items, prices, hours, policies, promotions, and reservation capacity. TapiScan responds to customers based on the information a restaurant supplies and configures; we are not responsible for outcomes that result from inaccurate, outdated, or incomplete information provided by the restaurant. Restaurant Users are responsible for reviewing escalated questions promptly, keeping operational updates current, and ensuring that only authorized staff have access to the dashboard.

3. End-user / customer use

Customers who message a restaurant’s TapiScan-powered WhatsApp number do so subject to these Terms and to WhatsApp’s own terms of service. Customers should provide accurate information when making a reservation or asking a question, since reservation confirmations and responses depend on the accuracy of what is provided.

4. AI-generated responses

TapiScan uses artificial intelligence to understand and respond to messages. AI-generated responses are produced automatically and, while designed to be accurate and helpful, may occasionally be incomplete, out of date, or mistaken. TapiScan is designed to escalate questions it cannot confidently answer to authorized restaurant staff, but neither TapiScan nor the restaurant guarantees that every response will be error-free. Important or time-sensitive matters (for example, food allergies or health-related restrictions) should be confirmed directly with restaurant staff.

5. Reservations

Reservations made, modified, or cancelled through TapiScan are processed based on the availability and rules configured by the restaurant. The restaurant is responsible for honoring confirmed reservations and for communicating any changes in availability. TapiScan facilitates the reservation process but is not the party providing the dining service.

6. Acceptable use

You agree not to use the Service to:

• Send unlawful, abusive, harassing, or fraudulent messages
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or related systems
• Use the Service to send spam or unsolicited bulk messages
• Misrepresent your identity or your authority to act on behalf of a restaurant
• Use the Service in a way that violates WhatsApp’s or Meta’s terms and policies

7. Account and security responsibilities

Restaurant Users are responsible for maintaining the confidentiality of their dashboard credentials and for all activity that occurs under their account. Notify us promptly at info@tapiscan.com if you suspect unauthorized access to your account.

8. Service availability

We work to keep TapiScan reliable, but the Service depends in part on third-party infrastructure, including WhatsApp/Meta, cloud hosting, database, and AI providers. We do not guarantee uninterrupted or error-free availability, and the Service may be unavailable at times due to maintenance, provider outages, or circumstances outside our control.

9. Third-party services

The Service operates through WhatsApp, which is provided by Meta, and relies on other third-party infrastructure and AI providers described in our Privacy Policy. Your use of WhatsApp is also governed by Meta’s own terms and policies, which we do not control.

10. Intellectual property

TapiScan and its underlying software, branding, and content are owned by TapiScan or its licensors. Restaurant Users are granted a limited, non-exclusive, non-transferable right to use the Service for their own restaurant operations. Nothing in these Terms transfers ownership of TapiScan’s intellectual property to you.

11. Suspension and termination

We may suspend or terminate access to the Service if a Restaurant User violates these Terms, misuses the Service, or if required to do so by WhatsApp/Meta or applicable law. Restaurant Users may stop using the Service at any time by contacting us.

12. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by applicable law, TapiScan disclaims warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service, including AI-generated responses, will be error-free or uninterrupted.

13. Limitation of liability

To the extent permitted by applicable law, TapiScan will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of the Service. Nothing in these Terms is intended to limit liability that cannot be limited or excluded under applicable law.

14. Changes to these Terms

We may update these Terms as TapiScan evolves. When we do, we will update the “Last updated” date at the top of this page. Continued use of the Service after an update means you accept the revised Terms.

15. Contact us

Questions about these Terms can be sent to info@tapiscan.com.